United CEO says no one will be fired for dragging incident

Oscar Munoz, United's CEO has repeatedly apologized for the incident and assured customers that law enforcement removing passengers from United planes for reasons other than safety or security would "never happen again".

"It was a system failure across various areas, there was never a consideration for firing an employee".

"You can and should expect more from us", Munoz said Tuesday, adding that he takes "full responsibility for making this right".

"Whether it is overbooked planes, delayed flights or sky-high fees, the laws we have now in place to protect consumers have been frequently and flagrantly ignored by airlines more concerned with profits than passengers", said Blumenthal.

United Airlines published first-quarter financial results on April 17, posting its first-quarter net income at $96 million, diluted earnings per share at $0.31, pre-tax earnings at $145 million and pre-tax margin at 1.7 per cent.

United Airlines' reputation is circling the drain after the forcible removal of a passenger from one of its flights went viral and made global headlines last week.

Dr David Dao was forcibly removed from another United Airlines plane on April 9 after refusing to give up his seat.

Chicago aviation officers dragged the 69-year-old doctor - one of four passengers randomly selected for removal to accommodate United employees - after he refused to budge or accept a travel voucher incentive.

NEW YORK (CNNMoney) - No one at United Airlines has lost their job after a passenger was dragged of an aircraft last week. Munoz declined to address that or other possible changes until the airline finishes a review by April 30.

And some USA politicians have called for a total ban on overselling flights.

Even in normal times, airlines closely — even daily — scrutinize numbers such as advance sales and occupancy levels on planes.

Whether business to China will be affected remains to be seen, United President Scott Kirby said on the earnings call. But he noted, "Our forecast for the quarter didn't change at all: It stayed the same as before".

But the United chief later shifted tone, telling a television interviewer last Thursday that he felt "shame" for the incident and hoped to speak personally with Dao.

Munoz said he had also visited the Chinese consulate in Chicago to address concerns in China about the flight 3411 incident, which led to Chinese social media calls to boycott United. "A lot of people have thoughts and ideas of how we can make things better".